What You Need to Know - 411 & FAQ

GENERAL INFORMATION
Affiliate / Book Fairs / Corporate Accounts / Employment / Privacy & Security / Refunds / Shipping / Website Contact Info

FOR AUTHORS & PUBLISHERS
Carry My Book / Book Signing / Report Errors

STORE HOURS & PHONE #'S

WEBSITE ORDER CUSTOMER SERVICE
Website orders are handled by Books Inc. in Laurel Village, 3515 California Street, San Francisco, 415-221-3666. Open 7 days a week 9:00 am to 7:00 pm. Customer Service questions can be directed to  website3@booksinc.net.

SHIPPING INFORMATION
Shipping Charges will be calculated upon completion of your order. You will be given a choice of Store Pick-up, UPS Ground, UPS 2-Day and UPS Overnight.

WEBSITE REFUND POLICY
Books & merchandise in good condition and with a web order receipt may be returned within 14 days to any Books Inc. location. Returns may also be handled by website customer service at website3@booksinc.net.

STORE REFUND POLICY
Books & merchandise in good condition with a store receipt may be returned within 14 days to any Books Inc. location.

MAILING LIST PRIVACY POLICY
Our email list is for our use only. We do not sell or lend our lists to anyone for any reason. You may stop mailings by clicking unsubscribe at any time and you will not be contacted or added back.

WEBSITE PRIVACY & SECURITY
We use sophisticated encryption and authentication tools to protect the security of your personal information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.

CORPORATE & INSTITUTIONAL ACCOUNTS
Books Inc. offers savings of up to 25% for schools, businesses, and non-profit organizations. Purchases will receive the following discounts.
1-24 books 15%off
25-100 books 20% off
100 books or more 25% off
Freight charges may apply.
Contact any the store manager at any Books Inc. location for more info!

SCHOOL BOOK FAIRS

I WANT YOU TO CARRY MY BOOK!
Not every book can sell in every store. Our store managers and store restock buyers have the autonomy to bring in what they think will work in their store and their neighborhood. Stores may be contacted directly for all books.

CAN I DO A BOOK SIGNING?
Store author events can be a great success, but again not every one works in every store. Here again, our store managers and event coordinators can decide on what events will work for their stores and communities. Our stores each have an event clientele, but author's involvement is key in making any bookstore author event a success. Author's blogs, mailings lists, social networking or any other outreach is vital in making author event a success.

THERE IS AN ERROR IN MY BOOK LISTING
We rely on our distributor, Ingram Books, for content. Great efforts goes into correct listings of cover images and content. However, human error is inevitable.  Publishers are responsible for the data delivered to Ingram and can correct any errors directly with them.  However, you can also report errors to us and we do our best to have them corrected.

I WANT TO WORK IN A BOOKSTORE!
Applications may be found in PDF format by clicking here and taken to your local books Inc. location. Unsolicited applications/resumes will be kept for one year

GIFT CARDS
Yes, we do sell do gift cards redeemable on this website and in all of our store locations! We are currently unable to redeem gift cards for Kobo ebooks.  We know this is inconvenient and are working to corrent this.

AFFILIATE PROGRAM
Do you want to extend the knowledge and passion of independent bookstore into your own online community?  Do you want to generate income through your website?  If so, the Books Inc. Affiliate Program is a productive way to achieve both; a great opportunity that is justone Online Enrollment away!

PRESS INFOComing Soon

Attachment	Size
Employment application_May 2010.pdf	35.22 KB